frequently asked questions
Can the arches be repaired if punctured?Kate2024-09-29T06:37:50+00:00
Minor punctures may be addressed using the repair kits provided with your purchase. For larger or more complex damage, we recommend contacting our customer service team for further assistance.
Can inflatable arches be used in all weather conditions?Kate2024-09-29T06:37:06+00:00
Wellcomer arches perform best in moderate weather conditions. Extreme conditions such as heavy rain, high winds, snow, or extreme heat/cold may affect their stability and durability. We recommend avoiding use in such conditions or adding extra anchoring and protection when necessary.
How do I fold the arches for storage?Kate2024-09-29T06:35:48+00:00
We have demo videos and instructions you can find in our “How it Works” section of the website. You should be able to find useful information on there to assist you
Are there any special storage requirements for arches?Kate2024-09-29T06:35:10+00:00
Yes, proper storage is essential to extend the life of your inflatable products:
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Ensure the product is completely dry before folding and storing to prevent mold and mildew.
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Store in a cool, dry place away from direct sunlight and sharp objects.
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Avoid storing in areas with extreme temperatures or high humidity.
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Keep the product in a rodent-free environment to prevent any damage.
Can the arch be easily transported and set up at different events?Kate2024-09-29T06:34:25+00:00
Yes, Wellcomer inflatable arches are portable, and designed for easy setup and transportation. They can be deflated and packed into a compact size, making them convenient for use at multiple events.
My inflatable arch is shaky. How can I anchor it properly?Kate2024-09-29T06:33:55+00:00
If your inflatable arch is shaky, follow these steps to ensure it’s securely anchored:
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Ensure all the D-rings on the arch are being used. Attach the provided ropes to each D-ring.
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Use the ground stakes included with your arch to anchor it securely to the ground. For soft surfaces like grass or dirt, insert the stakes at a 45-degree angle for maximum hold.
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For hard surfaces like concrete, use sandbags or water weights in place of stakes to stabilize the arch.
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Double-check that the ropes are pulled tight and evenly distributed to prevent any leaning or shaking.
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In windy conditions, consider adding extra weight or securing the arch to a nearby structure for added stability.
If the arch continues to shake despite these measures, contact our customer service team for further assistance.
How long does it take to inflate the arch?Kate2024-09-29T06:33:09+00:00
The inflation time for an inflatable arch typically ranges between 5 to 10 minutes, depending on the size of the arch.
Does the arch light up?Kate2024-09-29T06:32:28+00:00
No, Wellocomer standard arch doesn’t come with lighting option. However, it can be custom made to your required specification.
How does the customized banner attach to the arches?Kate2024-09-29T06:31:04+00:00
The customized banner is designed to hang securely by inserting it into the transparent sleeve on the arch, ensuring it stays visible and protected throughout your event.
Are inflatable arches customizable?Kate2024-09-29T06:30:16+00:00
Yes, WELLCOMER offers customization options for inflatable party tents, including design and banners. We tailor our tents to meet your specific needs, ensuring they reflect and align with your unique requirements. For any customization services, please contact us at customization@ejaee.com or call +1 626-514-2558.
What are the inflatable arches used for?Kate2024-09-29T06:25:20+00:00
Inflatable arches are versatile and commonly used to enhance the visual appeal of various events, including races, grand openings, festivals, special events, and corporate functions. They often serve as welcoming entryways or event markers and can be customized with banners and designs to align with the theme or branding of the event.
How do I fold the party tent for storage?Kylie Li2024-09-29T03:20:55+00:00
We have demo videos and instructions you can find in our “How it Works” section of the website. You should be able to find useful information on there to assist you.
Are there any special storage requirements for a party tent?Kylie Li2024-09-29T02:59:51+00:00
Yes, proper storage is crucial to extend the life of your inflatable booth:
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Ensure the tent is completely dry before folding and storing it to prevent mold and mildew.
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Store in a cool, dry place away from direct sunlight and sharp objects.
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Avoid storing in areas with extreme temperatures or high humidity.
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Keep the tent in a rodent-free environment.
Can the party tents be repaired if punctured?Kylie Li2024-09-29T02:59:20+00:00
Minor punctures may be addressed using the repair kits provided with your purchase. For larger or more complex damage, we recommend contacting our customer service team for further assistance.
Are the party tents suitable for indoor use?Kylie Li2024-09-29T02:58:56+00:00
Yes, our party tents can be used both indoors and outdoors. When setting up indoors, ensure that the venue provides enough space for the tent’s dimensions.
Although inflatable party tents are usable both indoors and outdoors, they are not designed to be used as a permanent structure. When the party tent is not in use, it is highly recommended to deflate and store it away for future use.
Can party tents be used in all weather conditions?Kylie Li2024-09-29T02:58:26+00:00
Wellcomer party tents perform best in moderate weather conditions. Extreme conditions such as heavy rain, high winds, snow, or extreme heat/cold may affect their stability and durability. We recommend avoiding use in such conditions or adding extra anchoring and protection when necessary.
Can I use the tent on uneven ground?Kylie Li2024-09-29T02:57:54+00:00
Yes, the tent can be set up on uneven ground, but it is not recommended. We recommend using tents on a flat surface and securing them with anchoring methods, such as sandbags or ropes, to ensure stability and security.
Do tents require constant air supply?Kylie Li2024-09-29T02:57:32+00:00
Yes, Wellcomer inflatable tents require a continuous air supply to maintain the structure. The blower must remain operational throughout the event to keep the tent inflated. If the blower is turned off, the tent will gradually deflate.
My party tent is not staying inflated. Why?Kylie Li2024-09-29T02:56:59+00:00
If your tent is not staying inflated, there could be several reasons:
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Ensure all air vents are securely zipped closed.
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Check if the air blower is properly connected and functioning.
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Inspect for any air leaks caused by punctures or tears. If damage is found, please contact our support team for assistance.
For more information, please refer to our “How it Works” section for detailed instructions on inflation and maintenance.
How long does it take to inflate the party tent?Kylie Li2024-09-29T02:55:57+00:00
Inflate time varies depending on the size of the tents. Typically, most of our inflatable party tents can be fully inflated and ready for use within 5-10 minutes.
What is the capacity of the inflatable party tent?Kylie Li2024-09-29T02:55:23+00:00
The recommended capacity of our inflatable party tents depends on the size you choose:
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Size
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Recommended Capacity
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20Ft
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15-20 people
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30Ft
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25-30 people
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Please note that the capacity may vary based on the type of event and additional setup like furniture or decorations.
Can we purchase light fixture accessories or smoke machine from you?Kylie Li2024-09-29T02:53:35+00:00
No, we are sorry. We currently don’t carry these accessories products in our line up.
Does the party tent come with LED light strips?Kylie Li2024-09-29T02:52:32+00:00
No, LED light strips are not included. However, Wellcomer party tents are equipped with built-in hooks for lighting fixtures. You can purchase LED lights separately and attach them to these hooks as needed.
How can a customized logo be attached to the party tent?Kylie Li2024-09-29T02:50:48+00:00
A customized logo can be securely attached to the tent using Velcro, allowing for easy application and removal as needed.
Can I order a customized party tent?Kylie Li2024-09-29T02:48:40+00:00
Yes, WELLCOMER offers customization options for inflatable party tents, including colors schemes and logos. We tailor our tents to meet your specific needs, ensuring they reflect and align with your unique requirements. For any customization services, please contact us at customization@ejaee.com or call +1 626-514-2558.
What are the All Purpose Party Tents used for?Kylie Li2024-09-29T02:47:06+00:00
All Purpose Party Tents are versatile and can be utilized for a wide range of applications, including outdoor gatherings, corporate functions, weddings, and exhibitions. The flexibility and ease of setup make them ideal for providing an inviting space for any occasion.
Do the Seasonal Outdoor Decor require any permits for public use?Kate2024-09-29T06:59:45+00:00
Depending on your location and the size of the inflatable, you may need a permit for public use, especially for large events or if placed on public property. Check with your local authorities for specific regulations.
Can the seasonal decor be repaired if punctured?Kate2024-09-29T06:57:58+00:00
Minor punctures can be repaired using the patch kits included with your purchase. For larger or more complex damage, we recommend contacting our customer service team for further assistance.
Can inflatable seasonal décor be used in all weather conditions?Kate2024-09-29T06:57:06+00:00
Wellcomer seasonal decor performs best in normal weather conditions. However, please keep in mind that the inflatable air blower is not waterproof. Please avoid exposing air blower to wet environment. Extreme conditions such as heavy rain, strong winds, snow, or extreme heat/cold may affect the stability and durability of the inflatable. We recommend avoiding use in such conditions or securing the décor with extra anchoring and protection when necessary.
How do I fold the seasonal decor for storage?Kate2024-09-29T06:55:36+00:00
We have demo videos and instructions available in the “How it Works” section of our website. These resources will provide detailed guidance to assist you in properly folding and storing your inflatable seasonal décor.
Are there any special storage requirements for seasonal decor?Kate2024-09-29T06:54:59+00:00
Yes, proper storage is essential to extend the life of your inflatable seasonal décor:
-
Ensure the product is completely dry before folding and storing to prevent mold and mildew.
-
Store in a cool, dry place away from direct sunlight and sharp objects.
-
Avoid storing in areas with extreme temperatures or high humidity.
-
Keep the product in a rodent-free environment to prevent any damage.
Does seasonal decor come with LED light strips?Kate2024-09-29T06:52:05+00:00
No, LED light strips are not included. However, Wellcomer seasonal decors are equipped with built-in hooks for lighting fixtures. You can purchase LED lights separately and attach them to these hooks as needed.
Are inflatable outdoor decor customizable?Kate2024-09-29T06:50:48+00:00
Yes, WELLCOMER offers customization options for inflatable outdoor decor, including design and sizes. We can tailor our decor to meet your specific needs as long as design does not infringe any licenses and copyrights. We work closely with you to ensure they reflect and align with your unique requirements. For any customization services, please contact us at customization@ejaee.com or call +1 626-514-2558.
How long can an air blower last?Kate2024-09-29T07:03:04+00:00
Our high-quality commercial-grade air blowers are UL-certified. They are designed and built with the highest standards in the industry. They typically can run continuously for up to 10-14 days without any issues. However, air blowers are not waterproof, and we do not recommend having air blowers to be used in outdoor environments that may be exposed to extreme weather and near body of water that may cause damage.
Can the Air Blowers be used on any inflatable products?Kate2024-09-29T07:01:38+00:00
Yes, our high-end commercial-grade air blowers are suitable to use on any inflatable products such as paint booths, bounce houses, arches, outdoor decorations, and more.
How long will it take for me to receive my order?Kate2024-09-29T08:01:31+00:00
It depends on different carriers:
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Carriers
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Estimated Delivery Days
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UPS, FedEx, or USPS
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5-7 business days
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Freight or Trucking Companies
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7-10 business days
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However, transit time may be longer if there are any unforeseen circumstances or causes of natural disasters/weather that may interrupt and delay shipment delivery. Once the order is shipped and a tracking number is provided, you can monitor and track your shipment via the carrier’s website for up-to-date status and information.
What is the processing time for my order to be shipped?Kate2024-09-29T07:58:00+00:00
Depending on the products you ordered. Typical order processing and shipping out time is 1-2 business days. If products require customization or special ordering, it may take up to a week to several weeks.
Do you ship to PO Boxes or APO/FPO addresses?Kate2024-09-29T07:49:09+00:00
At this time, we do not ship to PO Boxes or APO/FPO addresses. Please provide a physical address for delivery during checkout.
What happens if I am not home when my package is delivered?Kate2024-09-29T07:48:34+00:00
If you are not home, the carrier may leave the package at your door, or apartment or attempt redelivery. For high-value products, we require a signature upon delivery to ensure the package is safely received. If no one is available to sign, the carrier will leave a notice with instructions for rescheduling the delivery or arranging pickup at a secure location. To avoid multiple delivery attempts and ensure timely receipt, we suggest assigning someone to be available to sign for the package.
Can I change my shipping address after placing an order?Kate2024-09-29T07:42:58+00:00
Changes to the shipping address can be made if the order has not yet been processed or shipped. Contact our customer service as soon as possible to request an address change.
Phone: +1 626-514-2558
Email: support@ejaee.com
What happens if my package is damaged during shipping?Kate2024-09-29T07:42:20+00:00
If your package arrives damaged, please take photos of the damage, including the outer packaging, and contact us within 3 days of delivery. We will assist you with filing a shipping damage claim and arranging for a replacement if necessary.
What should I do if my package is delayed or lost?Kate2024-09-29T07:39:48+00:00
If your package is delayed or lost, contact our customer service team as soon as possible. We will assist you in tracking the shipment and resolving any issues with the delivery.
Phone: +1 626-514-2558
Email: support@ejaee.com
Do you offer international shipping?Kate2024-09-29T07:38:52+00:00
Yes, we offer international shipping to select countries. Shipping rates and delivery times for international orders will vary.
How can I track my order?Kate2024-09-29T07:21:24+00:00
Once your order has been shipped, you will receive an email with your tracking number and a link to track your package. You can also log into your account on our website to check your order status.
What shipping options are available?Kate2024-09-29T07:20:47+00:00
WELLCOMER offers a variety of shipping methods depending on your location and the size of your order. During checkout, you will be presented with the available shipping options, including standard and expedited services.
