Return and Warranty policies

 

Overview

At Wellcomer, we are committed to ensuring all our customers are satisfied with their purchases. If you encounter any issues with our products, we kindly ask you to give us the opportunity to assist you in resolving them. While we provide information on our standard return and limited warranty policies, we strive to provide the best service possible to our valued customers.Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Wellcomer Product Return Policies:

Wellcomer accepts returns under the following conditions:

1. The item must be returned in its original packaging, unopened, and unused to receive a full refund.
2. Items returned in opened or used condition will incur a 15-20% restocking fee, depending on the product type.
3. All return shipping costs are the responsibility of the customer unless the request is deemed to be DOA (Dead on Arrival) or defective. Returns must be received within the designated return period as set when the request is approved. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
4. All return requests must be made within 30 days from the date of purchase, and requests must be submitted through the reseller from whom the product was purchased.
5. To return your product, you should mail your product to: Ejaee, Inc.,1510 N. White Ave., Suite B, La Verne, CA 91750.

Wellcomer Limited Warranty Policies:

1. All Wellcomer products carry a one-year limited warranty period from the date of purchase.
2. Proof of purchase showing the date of purchase is required for warranty requests.
3. Our limited warranty covers defects or malfunctions occurring within this warranty period, and we will either repair or replace the product or its parts.
4. This limited warranty does not cover damage caused by misuse of the product or normal wear and tear from regular usage.
5. The customer is responsible for shipping products to our service facilities for warranty services. Wellcomer will cover the shipping costs for repairs and replacements back to customers.

Disclaimer for Oxford Fabrics made products:

Products made with Oxford fabrics require special attention, and we recommend users avoid the following environments and situations:

1. Heavy Rain: Prolonged exposure to heavy rain can saturate the Oxford material, potentially causing water leakage and weakening the material over time.
2. High Wind: Strong winds can exert excessive force on the material, stressing seams and zippers and possibly causing structural damage or tears.
3. Snow: Accumulation of snow on the surface can add significant weight, straining the material and potentially causing collapsing or tearing.
4. Extreme Temperatures: Both extreme heat and cold can affect the durability of Oxford fabrics. Excessive heat may cause the material to become brittle, while extreme cold may cause it to crack and tear.
5. Hail: Sharp hail-fall can puncture the material, leading to tears that significantly impact its structural integrity.

Below are some scenarios that are not covered by the warranty:

1. Damage to zippers or booths caused by overexertion.
2. Zippers damaged due to mishandling, such as being run over by vehicles.
3. Punctures caused by sharp objects while in use, including on all surfaces of the product.
4. Damages caused by fire or water.

Warranty claim process

Please submit warranty requests to support@ejaee.com with your contact information, purchase details, and a description of the issues experienced with the product. In most cases, our support specialists will respond to your request within 24 business hours to provide further assistance.

Shipping Damage Claims

It is recommended that you inspect any product for damage when a package is delivered with visible damage to the outer box. If damage is found, we kindly request that you provide pictures of the damage, including the outer box packaging, and submit them to us as soon as possible. Shipping damage claims are time-sensitive and will only be accepted within 3 days of package delivery. Below are scenarios that qualify for a shipping damage claim:

1. Packages with visible damage that results in damage to the product inside.
2. Missing parts and accessories due to package damage.
3. Product or accessory malfunction due to the damage.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ejaee.com.